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How mposports Protects Your Account and Data

Your account belongs to you, and we keep it secure through verified payment methods, encrypted login and withdrawal verification.

Account security verified at withdrawalDANA, OVO, GoPay and QRIS payment encryptionDirect support in English for account questions

Explore the Lobby Read FAQ

Account Terms and Regional Eligibility

mposports Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mposports operates the lobby and live tables where local law permits. Your account is protected by our terms of service, which cover deposit and withdrawal rules, account closure requests and dispute resolution. We collect your account details (name, email, payment method, device ID) to verify your

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identity, process deposits via DANA, OVO, GoPay and QRIS, and detect fraudulent access. Withdrawals require account verification and are sent back to your registered payment method. You can request changes to your account data or ask for a copy of what we hold by contacting support.
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Eligibility depends on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Legal and Account Questions

Email Support Send account policy questions, data requests or withdrawal disputes to our support team. We respond to legal inquiries within 24 hours on business days.

Live Chat — English Support Open the chat window in the lobby for urgent account access issues. Our team answers queries about identity verification, payment holds and account closures in real time.

Account Settings Portal Inside your account, the Settings page lets you view your registered payment methods, update email, request a data export and initiate withdrawal or account closure requests directly.

YOUR DATA AND SECURITY

How We Handle Account Security, Privacy and Data

Account Verification

We verify your identity at every withdrawal using your registered payment method and device ID. This protects your funds and stops unauthorized access to your account balance.

Payment Data Encryption

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your full card or bank details; only your payment method ID and account link.

Data Retention

We keep your account data (name, email, deposit history, withdrawal records) for as long as your account is active plus two years after closure, to comply with dispute resolution and fraud prevention requirements.

Cookie and Login Session Policy

We use session cookies to keep you logged in on your device. You can clear cookies in your browser settings. We recommend logging out on shared devices to prevent unauthorized account access.

Request Your Data or Close Your Account

Email support or use the Account Settings portal to request a copy of your data, update your contact details or initiate a permanent account closure. Processing takes 3–5 business days.

Dispute and Complaint Process

If you dispute a transaction or withdrawal, contact support with your account ID and transaction date. We investigate within 10 business days and respond with findings and next steps.

Frequently Asked About Legal and Account Policies

Go to Account Settings and select Close Account. We will stop all activity on your account within 24 hours, pay out any remaining balance to your registered payment method, and retain your data for two years as required by law. You can request account reactivation by contacting support.

Yes. In the Account Settings portal, you can add or remove DANA, OVO, GoPay and QRIS payment methods linked to your account. Withdrawals will go back to the method you select at checkout. Changes take effect immediately.

Email support with your account ID and request a data export. We will compile your name, email, deposit and withdrawal history, device logs and any other personal data we hold, and send it to you within five business days.

Yes. We encrypt all DANA, OVO, GoPay and QRIS transactions and do not store your full payment credentials. Only your payment method ID is linked to your account. Withdrawals require identity verification before funds are sent.

Contact our support team immediately with details of the suspicious transaction and your device. We will lock your account, investigate the activity, and help you verify your identity. If fraud is confirmed, we will reverse the transaction where possible.

We keep your personal data, transaction history and device records for two years after account closure to support dispute resolution, fraud prevention and legal compliance. After two years, we delete this data unless legal requirements extend the retention period.

You can clear cookies and session data in your browser settings at any time. We recommend logging out on shared devices. Some features like account login require essential cookies; you can disable optional analytics cookies in your browser privacy settings.

How mposports Protects Your Account and Data

How to Reach Us About Legal and Account Questions

How We Handle Account Security, Privacy and Data

Account Verification

Payment Data Encryption

Data Retention

Cookie and Login Session Policy

Request Your Data or Close Your Account

Dispute and Complaint Process

Frequently Asked About Legal and Account Policies

01 What happens if I want to close my account?

02 Can I change my registered payment method?

03 How do I request a copy of my account data?

04 Is my payment information safe with mposports?

05 What should I do if I see unauthorized activity on my account?

06 How long do you keep my account information after I close my account?

07 Can I opt out of cookies and tracking?

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